Viking Stand-A-Lone ACD/UCD (Discontinued) |
(Model # ACD-10)  Discontinued, No Direct Replacement Note: Picture may not represent the actual product. We are continuously working on improving our website and reserve the right to change specifications, availability, and pricing without prior notice. Stand-A-Lone ACD/UCD is a distributor that will distribute calls from up to 10 incoming C.O./PABX lines to a maximum of 6 agents. If an agent is not available, it will play an announcement and place the call on hold for the next available agent. Custom ringing indicates to the agent if the call has been answered by the ACD-10.
Features:
- Calls distributed by either ACD (Automatic Call Distributor), UCD (Uniform Call Distributor), hunt group, or ring group protocols
- No KSU, PABX, ring generator or remote display needed
- Three custom recordings stored in non-volatile memory:
Day answer, Pacifier, Night answer
- Call screening option
- Custom ringing intercom, transfer and 3-way calling
- Night mode
- Local and remote programming and recording
- Detects and regenerates CPC signals
- Direct call pick-up
- Statistics available through RS-232 port
- Power: 120V AC/13.8V AC 1.25A
- Message Lengths: Day - 30 seconds; Night - 60 seconds; Pacifier - 10 seconds
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