Nortel Norstar Compact ICS Phone System - Rel 6.1 (4x16)(Model # N416ICSCID)
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Friendly, Intuitive Business Communications - The Norstar-PLUS Compact ICS is the newest member of the Norstar-PLUS family of fully digital business communications systems. The Compact ICS continues the standard set by Norstar systems in providing friendly, intuitive business communications. It combines the latest technological advances with Liquid Crystal Display (LCD) Windows on every telephone, making it powerful, yet easy to use. And it can easily grow from 4 lines and 8 stations all the way to 8 lines and 24 stations.
The Norstar-PLUS Compact ICS is packed with well over a hundred powerful features, like integrated Automated Attendant which easily answers your calls and routes them to the right person or group. And if you equip your Compact ICS with Calling Line Identification (CLID) and subscribe to the service from your local phone company, your Norstar telephone's LCD Window shows you the number (and name where available) of the person calling.
This convenient feature means you decide whether to take the call or return it later with a simple touch of a key. With Direct Inward System Access (DISA), you can dial in to your Compact ICS remotely to use system features, direct dialing of internal sets, and cost- saving outgoing lines. Other standard features include: Auto Daylight Savings Time, Paging, Music on Hold, Automatic Set Relocation, and Toll Restriction, just to name a few.
Phone calls and information means dollars to your business. And you can count on the Norstar-PLUS Compact ICS to deliver. In fact, over 650,000 businesses and 7.8 million people in more than 70 countries have relied on the quality built in to every Norstar system.
The Compact ICS is built to last and will grow even more valuable as you add more capacity and applications-always answering the call to help you stay ahead of your competition.
Business is never predictable. How you handle calls today may not meet your needs tomorrow as your business changes and grows.
With the Norstar-PLUS Compact ICS, it's easy to integrate your choice of valuable applications. Like Voice Mail for accurate and prompt message delivery. Or Fax Messaging to retrieve faxes anywhere there's a fax machine and provide immediate round-the-clock fax responses to routine inquiries. Start with the solutions you need now, then seamlessly add other applications when you're ready even more than you can imagine today.
The Norstar-PLUS Compact ICS is flexible, expanding with your business- easily and cost-effectively. Because of its innovative building-block design, you can start with 4 lines and 8 stations and with software and system expansion cartridges grow all the way to 8 lines and 24 stations.
And there's more. The Compact ICS shares many internal components with the Norstar-PLUS Modular ICS, as well as common phones and other peripherals. So when you're ready to grow even more, you still don't have to be concerned about your investment because you can easily upgrade to the Norstar-PLUS Modular ICS.
Integrated Automated Attendant
Your receptionist spends most of the workday answering the phone and handling calls. When the receptionist is overloaded or away from the desk, calls may go unanswered or must be covered by another person, taking them away from other responsibilities.
The integrated Automated Attendant in the Norstar-PLUS Compact ICS efficiently answers and transfers large volumes of calls, enhancing your business image and customer service.
Auto Attendant answers calls and plays a customized greeting giving the caller the option of holding, entering the extension number of the person they're calling, or with Custom Call Routing, being transferred to a department like Sales or Technical Support. It answers calls 24 hours a day, playing your recorded message during non-business hours. Since incoming calls are handled automatically, your receptionist and other employees are free for other productive work.Computer Telephony Integration
How much time is lost transferring a call to the right person? Then how much time does that person spend trying to find the customer's information? How often do your employees have to promise a callback to a customer in order to research an order or service request?
Computer Telephony Integration (CTI) can streamline your work and improve your call efficiency by enabling your phones and computers to work together. For example, CTI applications will route a call to the person most capable of handling it. The account information appears automatically on the screen. Information about the account can be updated while on the call. And if the call is transferred, the account information is automatically sent along, too.
Your employees will spend less time searching for information, more time providing good service to your customers. You can reduce expensive callbacks. And customers will notice the exceptional service, increasing the chance they'll come back to you again.
To enable these applications to work, Norstar-PLUS Compact ICS supports Microsoft's Telephony Application Programming Interface (TAPI) and will soon support Novell's Telephony Services Application Programming Interface (TSAPI), the two leading CTI standards. In addition to Norstar's CTI products, a wide range of CTI applications based on these standards will be available from other software developers as well. Or, you can create your own sophisticated solutions all working together in your Norstar-PLUS Compact ICS.
The versatility of the Norstar-PLUS Compact ICS platform means you won't have to worry about replacing your system to take advantage of evolving communications technologies. The open architecture of the Compact ICS makes it inherenfly adaptable and cost-effective so you can easily add new capabilities when you're ready.
The Norstar-PLUS Compact ICS will soon support high-speed communications over ISDN Basic Rate Interface (BRI) vital for fast access and delivery of voice, data, and video.
The Internet is a powerful medium for communicating with customers, suppliers, and business partners. Yet access to the Internet over ordinary phone lines can be extremely slow and frustrating, especially when working with the wealth of information and graphic illustrations on the World Wide Web.
With ISDN BRI the Compact ICS will help you get, move, and use the information you need quickly-to keep your business moving ahead.
Internal Analog Terminal Adapter (ATA)
Businesses today need to be able to connect additional communications devices to their phone system so they can be as responsive and flexible as possible. Fax machines, modems, cordless phones, and credit card terminals help ensure that you can receive and provide information quickly
With the internal ATA you can connect any analog communications device to the Norstar-PLUS Compact ICS without the expense of a dedicated line. And no additional hardware or installation is required because one ATA is fully integrated with the Norstar system. Additional ATA's can easily be added if you need to connect more than one analog device.
World-Renowned Quality and Reliability...
The company that stands behind the advanced technology of Norstar-PLUS Compact ICS is Northern Telecom (Nortel). Founded in 1895, Nortel is now one of the world's leading providers of fully digital telecommunications switching and transmission systems.
The Norstar-PLUS Compact ICS is built on everything that's made Norstar the #1 small-system choice for all types of businesses around the world. And because Norstar-PLUS Compact ICS is from Nortel, you can count on its quality and reliability for years to come.
The Norstar-PLUS Compact ICS-an affordable system packed with powerful advantages for your business. Never missing a call. Reducing costs while increasing productivity and improving customer service. Integrating your communications in a phone system with room to grow and change.
You'll enjoy all the outstanding features, plus the reliability, and flexibility of the Norstar-PLUS Compact ICS. Even more, you'll enjoy its affordable price.
With its attractive dolphin gray color, sleek size, and minimal exterior identification, the Norstar-PLUS Compact ICS fits professionally into your business. Wall-mounted' the Norstar-PLUS Compact ICS doesn't take up floor space. Detachable, easy-access door. Energy efficient, requiring low power consumption. Uses standard grounded wall sockets.
Power and Speed
- 16 MHz Motorola 68306,16 bit data bus, microprocessor with 33.3 Million Instructions Per Second (MIPS) Digital Signal Processor (DSP)
- High-perfommance D-channel messaging-2 transmitters
- Support stations (telephones) located up to 2,600 feet away
- 4 Mb ROM reside on the PCMCIA Software Feature Cartridge
- Downloadable firmware cores extend system life and value
- Replaceable PCMCIA Software Feature Cartridge
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