Intelligent Recording Call Manager 3.0 to XtR Reporter Pro Upgrade (Discontinued)

(Model # UG-CM-PRO)
Intelligent Recording Call Manager 3.0 to XtR Reporter Pro Upgrade
Intelligent Recording

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Call Manager 3.0 to XtR Reporter Pro Upgrade for BackOffice Applications or for Existing Customers.
Upgrade Features:
  • You can use XtR Reporter Pro to manage calls recorded from any of the Xtension Recorder family of products. Including the Universal XtR, XtR Digital and the XtR Analog recorders
  • Speed Control on Playback - plays recordings faster or slower allowing a supervisor to quickly identify key areas of a conversation and capture key points of a discussion
  • Call Slice - Simple cut, paste and email of only the 'important' part of a conversation for rapid listening by others
  • Auto-Playback - Allows a Supervisor to continuously playback a list of recordings in succession
  • Random Playback - Automatic random playback from a list of calls
  • Reverse Directory Number Search - Look up the directory listing of a number using the most popular on-line directories
  • XtR Call Score uses sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business
  • Calls are Graded and combined to measure an agents performance over time as well as compare to others in the group with simple, easy to read graphs and charts
  • Adds Reporting and Call Scoring to Call Manager to deliver the ultimate in agent monitoring and evaluation
  • Call Score allows supervisors to use sophisticated scoring techniques to assess and improve agent performance
SKU Returnable
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