Upgrade Features:

• You can use XtR Reporter Pro to manage calls recorded from any of the Xtension Recorder family of products. Including the Universal XtR, XtR Digital and the XtR Analog recorders
• Speed Control on Playback - plays recordings faster or slower allowing a supervisor to quickly identify key areas of a conversation and capture key points of a discussion
• Call Slice - Simple cut, paste and email of only the 'important' part of a conversation for rapid listening by others
• Auto-Playback - Allows a Supervisor to continuously playback a list of recordings in succession
• Random Playback - Automatic random playback from a list of calls
• Reverse Directory Number Search - Look up the directory listing of a number using the most popular on-line directories
• XtR Call Score uses sophisticated weighting criteria to ensure that emphasis is placed on the areas most critical to your business
• Calls are Graded and combined to measure an agents performance over time as well as compare to others in the group with simple, easy to read graphs and charts
• Adds Reporting and Call Scoring to Call Manager to deliver the ultimate in agent monitoring and evaluation
• Call Score allows supervisors to use sophisticated scoring techniques to assess and improve agent performance