For small businesses like yours, the Strata DK14 & DK40i digital business telephone systems offer a solution that fits your needs. Configuration flexibility allows a variety of combinations of CO lines, telephones, and peripheral devices to be connected to your system.
The revolutionary "building block" design of Strata DK systems lets you start small and add on as your business grows. The Strata DK14 provides capacity for up to 4 CO lines, 8 digital telephones, and 2 analog station ports for faxes, voice mail, etc. The Strata DK40i provides capacity for up to 12 CO lines and 28 telephones including many combinations of digital and analog stations. With the Strata DK14 & DK40i systems, you can grow and expand to meet your changing needs easily and cost effectively.
Strata DK systems incorporate the latest technological advances into the friendliest user interface possible, making this the one system that will definitely improve your company's communications, efficiency, and productivity for years to come. With the Strata DK14 and DK40i you've got a solid plan for cost-effective growth, controlling operational costs, and increasing productivity.
The Strata DK revolutionary "building block" modular approach to growth and expansion is a cost-saving breakthrough, enabling businesses to upgrade performance and capacity without significant capital outlays.
Migration and Compatibility
The Strata DK family of systems incorporates a complete migration philosophy. This allows you to reuse telephones from smaller Strata DK14 and DK40i systems throughout the entire Strata DK product line, including the largest Strata DK424.
Cost Saving Features
Strata DK systems offer a variety of features designed to make your business more efficient and profitable by helping you control costs and better manage your operation. For example, it can provide concise, easy-to-understand information on every incoming and outgoing call, to help you manage your business more effectively and enable you to make cost-saving procedural and staffing adjustments. It helps make client billing easier, can restrict long-distance toll access, helps route calls over your least costly CO line or long distance carrier line, connects to high speed digital services including ISDN, and can even eliminate technician reprogramming when you move a telephone from one location to another.
Variety Of Telephones To Meet Your Requirements
Toshiba digital telephones are available in two colors, and a variety of 10 - and 20 - button hands free or LCD speakerphone configurations. A 900 MHz cordless digital telephone with LCD display and message waiting indication, and a PC digital telephone that brings telephone capabilities to your personal computer are also available. This enables you to match the telephone to the application. For specialized answering, we offer an add-on module, DSS console, and a door phone. The Strata DK14 and DK40i allow your people to make more efficient use of their telephones and take full advantage of the system's capabilities, improving communication among your employees as well as with your customers.
Complex Features Made Simple
Sophisticated features don't help if your people won't us them because they're too complicated or cumbersome. That's why Toshiba designed Strata DK systems with the actual user in mind. For example, LCD feature prompting makes feature access and use easier by displaying simple, clear instructions on the telephone's LCD screen. This reduces training time and makes sophisticated features less intimidating.
And, for the features your employees use most often, user programmable buttons can automatically perform sequences of feature operation at the touch of a button, saving time on every call.
Features and Benefits
Features That Make Your System Easy to Use
- LCD Feature Prompting with Soft Key Operation
Provides easy-to-follow instructions and eliminates the need for station users to remember access codes or operational sequences for commonly used features.
- User Programmable Feature Buttons
Users can program their own buttons to automatically perform a sequence of feature operations at the touch of just one button.
- Auto Busy Redial
Allows station users to automatically have their telephone redial a busy outside number up to 15 times.
- Modular Growth and Expansion
Allows system expansion in building-block fashion. You simply add to what you have and upgrade your system processor. And telephones are compatible throughout the entire Strata DK product line.
- Least Cost Routing
Directs each outgoing call to the least costly line or long distant carrier connected to the system, reducing the cost of long distance calls.
- Toll Restriction
Limits toll calls made by designated station users to only those that are necessary for them to carry out their job responsibilities.
- Automatic Call Distribution (ACD)
Calls are queued to wait for the next available agent. Incoming calls are distributed evenly, maximizing productivity, and inbound calls are handled orderly and efficiently.
- Automated Attendant
24-hour coverage answering incoming calls and directing them with a menu of dialing options - no need to worry about breaks, lunch, and after hour coverage.
- Voice Mail Integration
Allows callers to leave detailed messages for a specific employee and feel their needs are being addressed now, rather than neglected until they call back.
- Direct Inward Dialing (DID) - DK40i only
Routes incoming calls directly to specific stations without going through the answering position.
- Call Forward External
Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or change the destination of forwarded CO line calls from outside the office.
- Multiple Directory Numbers
Station extension numbers can appear on multiple telephones and individual telephones can have multiple station extension numbers, maximizing call coverage flexibility.
- Dialed Number Identification Service (DNIS) - DK40i only
Routes incoming calls exactly where you want them to go according to the number dialed, and identifies what the call is about with LCD display information.
- Caller ID
Can display the name, telephone number, and even customer profile (with CTI applications) of who is calling you to enhance productivity and customer service.
- Off-Hook Call Announce
Ensures that users can get important telephone calls by enabling a station to speak to another busy station user. Call announcements can go through the handset or the telephone speaker.
Compatibility options provide both easier access and full utilization of Centrex service and features for significant cost savings.
- Remote Branch Office Extensions
The MCK EXTender products enable groups of remote workers to have digital telephone extensions from your main location's Strata DK telephone system, with the same functionality as your main office system.
- Voice over Internet Protocol (VoIP) - (DK40i only)
Ideal for businesses with multiple offices. By routing office-to-office calls over the Internet or your private intranet, you bypass long-distance toll charges, saving substantial cost. You'll also improve call center effectiveness and customer service.
- Tie Lines (DK40i only)
Connect a DK40i to another telephone system in a private communications network.
- Direct Inward System Access (DISA)
Saves money by allowing employees to use the company's calling network even when they are not in the office. Protected by security code.
- Basic Rate Interface (BRI)
Station side connection provides a low cost ISDN solution enabling you to connect devices such as a PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone, or other devices that benefit from an all digital transmission link. Trunk side connection enables BRI lines to be used by all telephones for incoming and outgoing calls (requires external NT-1 Terminal Adapter).
- Primary Rate Interface (PRI)
PRI is used to send and receive voice and/or data calls over the same network. The call-by-call feature saves money by allocating PRI channels on demand for usage of services such as DID, Tie, FX, WATS, 800, etc.
- Cost Saving Applications
PRI can save money by enabling the call-by-call use of the channels on the PRI link for a variety of services on demand. BRI provides a low cost solution for high speed LAN and Internet access, plus video conferencing applications. With its superior speed and faster call setup, ISDN helps you maximize productivity.
- Industry Standard CTI
Microsoft TAPI has become the industry standard method of Computer Telephony Integration. Strata DK systems fully support TAPI, making your Strata DK system an excellent CTI partner.
- Caller ID Applications
The most popular CTI applications involve Caller ID calls and automatic database lookup. When the phone rings, the telephone's LCD displays the caller's telephone number, and the TAPI PC application displays the caller's file. This saves time and enables you to provide better service to callers.
- Data Switching
This cost-saving feature permits your PC and your telephone to simultaneously share existing wiring for voice and data calls, reducing the cost of additional interoffice networks and extra wiring.
- Automatic Station Relocation
Enables a telephone to automatically maintain its particular characteristics when it is moved from one location to another, all without reprogramming.
- Easy System Programming
Optional PC software makes system programming and administration easier and more efficient. DKiAdmin software provides full programming for technicians, and StrataControl software provides limited programming for end users.
- Remote Maintenance
Allows off-site service personnel to alter system programming and test hardware from remote locations.
- Battery Backup and Power Failure Transfer
Keeps the system fully functional in the event of commercial AC power failure.
Features That Save You Money
Features That Provide Call Answering Options
Features That Provide Networking Options
Integrated Services Digital Network (ISDN) Features (DK40i only)
Computer Telephony Integration (CTI)
Features That Provide Efficient System Administration
If you need help putting together a Toshiba Telephone System, please call our Support Line at 877-892-2666.
Toshiba Digital Telephones
Toshiba digital telephones are available in two colors, and a variety 10 and 20 button handsfree or LCD speakerphone configurations, including a 900 MHz cordless digital telephone, allowing you to match the telephone to the application. For specialized answering, we offer an add-on module, DSS console, attendant console with color CRT display, and a door phone. The Strata DK424 allows your people to make more efficient use of their telephones and take full advantage of the system's capabilities, improving communication among your employees as well as with your customers.