Multiple Directory Numbers
Toshiba's Strata DK424 implementation of multiple DNs provides the level of flexibility and call coverage options that rival those found in a PBX environment. In essence, multiple DNs allow station directory numbers to appear on multiple telephones, and individual telephones can have multiple appearances of their own station directory numbers. Each DN is fully functional to originate and answer calls.
The Strata DK424 supports three types of multiple DNs:
- Primary Directory Numbers allow each telephone to have up to four appearances of its own DN. The Strata DK424 supports up to 336 primary directory numbers.
- Secondary Directory Numbers allow the primary DN of one telephone to appear as secondary DNs (up to four) on all other digital telephones on the system. The secondary DN can ring on up to 120 telephones and supports incoming and outgoing calls.
- Phantom Directory Numbers permit the assigning of a "non-primary" DN to a designated telephone/station. Phantom DNs are ideal for departmental calls, allowing all employees in a department the opportunity to answer general department calls. This phantom number can also appear on all other digital phones on the system and ring on up to 120 telephones. Each phantom DN can only appear on one button of a given telephone, but a given telephone can support up to eight different phantom DNs. Up to 336 phantom DNs are available in the Strata DK424.
Automatic Number Identification and Caller Identification
In addition to Multiple DNs, the Strata DK424 provides Automatic Number Identification (ANI) capabilities. ANI takes advantage of digital or analog DID and TIE lines to display a calling party's telephone number on the ringing telephone's LCD. When ANI is coupled with a computer application, information such as the calling party's phone number, name of the calling party, calling party's call record history, etc., can be presented to the called party simultaneously with call answer. In addition, this information can also be used by separate computer applications to generate reports or call backs. ANI is a service available through many long distance providers of digital (T1) or analog DID and TIE lines.
Similarly, the Strata DK424 also supports Caller Identification which provides the calling party's number and the caller's name (if provided by the local Central Office). Caller ID is a service offered by local Central Offices on ground or loop start lines. Again, Caller ID, when linked to a computer application, provides detailed information to create a powerful database of customer accounts and prospects. Caller ID is supported on the Strata DK424 in conjunction with the Caller ID interface PCB.
Computer Telephony Integration
Computer telephony integration (CTI), quickly emerging as a business necessity, is an important capability supported by the Strata DK424. With an optional RS-232 digital telephone port, a Strata DK424 digital telephone can be easily connected to a PC to facilitate information sharing between the telephone system and computer.
Toshiba's CTI implementation supports the industry standard TAPI specification developed by Microsoft. This support for TAPI allows users of the Strata DK424 to take advantage of a range of off-the-shelf CTI PC TAPI-compatible applications. One common application uses Caller ID/ANI capabilities to identify the calling party and display the caller's file on the computer screen as the telephone is ringing.
Other features supported by the Strata DK424 include Dialed Number Identification Service (DNIS) which identifies the telephone number dialed by the calling party regardless of which line the call comes in on; that number and a name stored in the DK424 are displayed on a digital telephone's LCD for answer prompting. Call Park Orbits, which improve paging and call pick-up from anywhere in a facility, is also supported. Automatic Call Distribution and other features inherent in the Strata DK424 combine to improve call handling and system flexibility, making this telephone system ideal for a wide range of businesses.
- LCD Feature Prompting with Soft Key Operation
Provides easy to follow instructions and eliminates the need for station users to remember access codes or operational sequences for commonly used features.
- User Programmable Feature Buttons
Users can program their own buttons to automatically perform a sequence of feature operations at the touch of just one button.
- Auto Busy Redial
Allows station users to automatically have their telephone redial a busy outside number up to 15 times.
- Modular Growth and Expansion
Allows system expansion in building-block fashion. You simply add to what you have, and upgrade your system processor. And telephones are compatible throughout the entire Strata DK product line.
- Least Cost Routing
Directs each outgoing call using your least costly line or long distance carrier connected to the system, reducing the cost of long distance calls.
- Toll Restriction
Limits toll calls made by designated station users to only those toll calls that are necessary for them to carry out their job responsibilities.
- Tenant Service
Enables up to four businesses in the same building to save money by sharing a telephone system. Each tenant can use some different features to suit their individual requirements.
- Automatic Call Distribution (ACD)
Calls are queued to wait for the next available agent. Incoming calls are distributed evenly, maximizing productivity, and inbound calls are handled orderly and efficiently.
- Automated Attendant
24-hour coverage answering incoming calls and directing them with a menu of dialing options-no need to worry about breaks, lunch, and after hour coverage.
- Voice Mail Integration
Allows callers to leave detailed messages for a specific employee and feel their needs are being addressed now, rather than neglected until they call back.
- PC Attendant Console
Windows PC operation and streamlined functions, using the mouse and/or custom keyboard, makes high volume call answering faster, easier, and more efficient.
- Direct Inward Dialing (DID)
Routes incoming calls directly to specific stations without going through the answering position.
- Call Forward External
Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or change the destination of forwarded CO line calls from outside the office.
- Multiple Directory Numbers
Station extension numbers can appear on multiple telephones and individual telephones can have multiple station extension numbers, maximizing call coverage flexibility.
- Dialed Number Identification Service (DNIS)
Routes incoming calls exactly where you want them to go according to the number dialed, and identifies what the call is about with LCD display information.
- Caller ID
Can display the name, telephone number, and even customer profile of who is calling you, to enhance productivity and customer service.
- Off-Hook Call Announce
Ensures that users can get important telephone calls by enabling a station to speak to another busy station user. Call announcements can go through the handset or the telephone speaker.
- Industry Standard CTI
Microsoft TAPI is fast becoming the industry standard method of Computer Telephony Integration. Strata DK systems fully support TAPI, making your Strata DK system an excellent CTI partner.
- Universal Software Compatibility
Strata DK systems are compatible with all TAPI compliant PC application software packages, providing a vast and growing number of applications.
- Caller ID Applications
The most popular CTI applications involve Caller ID calls and automatic database lookup. When the phone rings, the telephone's LCD displays the caller's telephone number, and the TAPI PC application displays the caller's file. This saves time and enables you to provide better service to callers.
- Data Switching
This cost-saving feature permits your PC and your telephone to simultaneously share existing wiring for voice and data calls, reducing the cost of additional interoffice networks and extra wiring.
- Automatic Station Relocation
Enables a telephone to automatically maintain its particular characteristics when it is moved from one location to another, all without reprogramming.
- Easy System Programming
The optional DK Admin PC software package makes system programming and administration easier and more efficient.
- Remote Maintenance
Allows off-site service personnel to alter system programming and test hardware from remote locations. Unique PC software, DK Admin, allows easy, user-friendly system programming.
- Battery Backup and Power Failure Transfer
Keeps the system fully functional in the event of commercial AC power failure.
Toshiba Digital Telephones
Toshiba digital telephones are available in two colors, and a variety 10 and 20 button handsfree or LCD speakerphone configurations, including a 900 MHz cordless digital telephone, allowing you to match the telephone to the application. For specialized answering, we offer an add-on module, DSS console, attendant console with color CRT display, and a door phone. The Strata DK424 allows your people to make more efficient use of their telephones and take full advantage of the system's capabilities, improving communication among your employees as well as with your customers.