Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and automated attendant service. You also get versatile features and options, such as bilingual service and custom service that let you custom design your system to meet your specific needs. Digitally integrating a Panasonic Voice Processing System with one of the Panasonic Digital Hybrid IP-PBX Systems* will provide additional advanced features that are only available when connected to a Panasonic KX-TDA System.
Expand Your System
Use the KX-TVA Voice Mail System to its full potential with the Panasonic KX-TA824 Advanced Hybrid System, designed to streamline office communications by organizing your phone lines into a cohesive system and making a host of advanced features available to each extension. You can assign specific lines to each phone, make office-to-office intercom calls at the touch of a button, forward your calls to an outside location, or your cell phone, page all system extensions and much more. So you can tailor your telephone system to the varied needs of your office. This powerful combination of flexibility, high performance and value has made Panasonic Communication Systems top in in Key Telephone/ Hybrid Systems. To learn more, click here!
KX-TVA Key Features
Voice Mail Service
The KX-TVA50 supports 64 and the KX-TVA200 supports 1024 individual, password protected mailboxes that can hold a programmable number of messages each. Each mailbox owner may record a general message for “after-hours” use, and a “busy” greeting that lets the caller know if you’re on the phone or away from your desk. After receiving messages, the system can notify you in several different ways.
Automated Attendant Service
The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or departments. Individual extensions can be set up with options for call screening, call blocking, or intercom paging.
Allows you to set up a mailbox that will deliver and record responses up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments.
Often used in conjunction with automated attendant service, custom service allows callers 1-digit access to department extensions, information announce-ments or other system features. For example, a caller could hear a menu as follows, “To hear our daily specials, press one… for directions, press 2…”
Direct Mailbox Access
Mailbox owners can retrieve new messages simply by pressing the Message Waiting button.
The KX-TVA makes setting up your mailbox for the first time easy. When you access your voice mail for the first time the system will instruct you to set your password, record your name and record your personal greeting for the following: No Answer, Busy and After Hours greetings.
Bilingual Voice Prompts
All the necessary system recordings are factory programmed in 7 languages, but 3 other languages may also be recorded. The opening greeting can be set to allow the caller to choose a language, and you can even program different incoming phone lines to be answered in different languages – a great feature for businesses operating in multi-cultural communities.
External Message Delivery
Allows you to pre-record a message and specify the phone number to be called and the time and date for the message to be delivered. If the destination number is busy at the specified time, the call can be re-dialed up to 15 times. You can even program in a password to ensure that your message is delivered only to the appropriate party.
Enhanced Message Notification
Each mailbox user can be notified of new messages in several different ways:
- The message lamp** on your extension will light.
- Your pager will alert you to call your mailbox.
- Your pager will display the telephone/intercom number of the caller.
- The system will call a predetermined telephone number to reach you.
The KX-TVA Voice Processing system can be connected to your Local Area Network (LAN) or Wide Area Network (WAN) providing integration with your email. When someone leaves a message in your voice mailbox the voice processing system automatically sends an email to your computer indicating that you have a message in your voice mailbox. The email lets you know, the date and time the message was received and includes the message in a wave file. When you open the email on your PC you can listen to the message and forward the message to anyone using email.
When this feature is utilized, the system records the caller’s name and announces it to the extension user before transferring the call. Each individual mailbox can activate or deactivate the feature.
Live Call Screening
Monitor your incoming calls while they are being recorded into your mailbox and, if desired, intercept the call. You can choose to hear your calls either through your telephone’s speaker or, for privacy, through the handset.
Allows the recording of a conversation (or any part of a conversation) by simply pressing a button on your telephone. This feature is ideal for quickly and accurately capturing important or highly detailed information from a caller. Once recorded, you can transfer the content to your secretary or another mailbox. Convenient fast-forward and rewind functions make it easy to listen and transcribe the recording.
Allows you to record a live conversation into another person’s mailbox.
Callback Number Entry
The system can collect the telephone numbers of your callers before, after, or instead of recording a message, and include it in your beeper notification. The caller’s number will be displayed on your pager, allowing you to contact that person without first having to retrieve his/her message.
Caller ID Callback
When a caller leaves you a message, the PBX collects and modifies the caller’s Caller ID1 information and stores it in the voice mail system, if provided by the telephone company. When you retrieve the message you have the option of simply pressing one key to call the person back using the modified Caller ID1 information stored in the system, making it very easy to return the call.
Caller ID Name Announcement
Now, you don’t even have to look at your phone to identify certain callers. With Caller ID Name Announcement, you can store up to 200 pre-recorded audio messages that will be played through the telephone’s handset, matching a Caller ID1 number that is programmed with a pre-recorded message.
Caller ID Personal Greeting
Up to four personal greetings can be recorded and assigned to specific telephone numbers. The recording is then played when that specific number calls.
Caller ID/ DID Call Routing
The system Administrator can assign up to 200 Caller ID numbers and program them to route the call to the desired extension, mailbox or custom service.
Dial By Name
Allows the caller to reach the intended extension or mailbox simply by dialing the first three or four letters of the extension owner’s last name.
As an alternative to routing calls to the voice mail system, each mailbox user can set a covering extension that can be used when he or she is not available to answer calls.
The system can accommodate up to 20 custom greetings for holidays and can be programmed to play the special greetings on those days.
Notifies you of an incoming call even if your extension is unanswered. The system will put the caller on hold, and use an internal or external paging function to announce “I have a call for…” You can answer the call from anywhere in your facility by just dialing a pick-up code from any system phone.
When a port receives a fax call (and a CNG tone is detected), the system will automatically transfer the call to the designated fax extension. This eliminates the need for a dedicated fax line.
Timed Reminder Setting
Subscribers can set a timed reminder and confirm the timed reminder setting from the subscriber service. Subscribers can do the following:
- Set the time and Mode Hour:1-12, Min:00-59, AM/PM,
- Cancel the timed reminded
- Review Current Setting
Designed primarily for the installer, the windows based programming tool has several convenient options for the system administrator to program and maintain KX-TVA Voice Processing systems. The system comes with an easy to use Windows®-based programming tool that includes a custom service builder. The PC can be connected using the built in USB port or (Internal Modem). In addition, you can also access the system utilizing your Local or wide area network. The KX-TVA Administration can also be done via the web.
Voice KX-TVA50 and KX-TVA200 Maximum Capacities and Specifications
|KX-TVA502||2-Port Hybrid Expansion Card||2|
|KX-TVA524||Memory Expansion Card||1|
|KX-TVA594||LAN Interface Card||1|
|KX-TVA204||4-Port Digital Expansion Card||6|
|Initial Configuration |
|No. of Ports||Initial Configuration||2||4|
|Recording Time||Initial Configuration||4 hours||1000 hours|
|Maximum||8 hours||1000 hours|