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With the exception of defective equipment, (that is being replaced) all or part of your order from TWAcomm.com will be
charged a restocking fee of 20% of the purchase price or $10.00, whichever is greater.
If you have any questions about our return policy you may visit the following link to view the entire return policy as well as other helpful resources on our website: http://www.TWAcomm.com/help/warranty_returns.htm Once your information is received, an RMA form will be sent to you which must be signed and returned before an RMA number will be assigned. Returned merchandise must be repackaged including all items and the original packaging, literature, etc. in the original manufacturer's box. All items being returned must be placed into a separate shipping box. Clearly and visibly mark your RMA number on the outside of the shipping box (do NOT mark on the manufacturer's original box or alter it in anyway). Send your prepaid package to the address listed in the email you received, using a carrier with a tracking system. Only approved RMAs meeting the return policies will be accepted and all returns must be requested within 30 days of your original purchase.
If you'd like Manufacturer Support please reference the directory for the Manufacturer Contact Information
Please fill out the form below to initiate an RMA.
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